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Optimising the Field Service Lifecycle
The service business is going through a drastic change, transforming from a cost-centric and reactive approach towards a proactive service offering with high profit margin as companies are pushing to lock-in their customers with long term service agreements.
But what effects is that having on field engineers’ jobs, as customer expectations keep rising and the business keeps globalising? Join us this April, when field service professionals will share, network, discuss and benchmark on the following three key areas;
Your service technicians are the face of your business in the eyes of your customers because they are constantly on the field, at customer sites. But are you doing enough in competence development? Are you developing their soft skills so that they not only service your customers, but work on building relationships and setting up future or upsales? And how does your future workforce look? Are you recruiting the right (and enough) talent?
Change is the biggest challenge and opportunity of most businesses today, and same goes for field service. Customers are being stretched out all over, but have as high expectations in terms of quality and time of response regardless of where they are located, so how can service leaders ensure a process of acting on local markets, on a global scale in order to reduce customer downtime?
IT software and tools should not be the focus of your field service strategies. but as the world is going digital (and so are your customers) so should you. From rethinking the physical toolbox of your field engineers into a digital one, to the impact of IoT, drones, mobile solutions, augmented and virtual reality, there are many technological developments to support you in developing and growing your field service business.
During this uniquely formatted conference you will have the opportunity to interact with your peers in a way that is rarely found elsewhere.
We sit down, discuss, interact and learn from each other throughout a whole day of challenging and difficult questions where we will connect the dots.
Make sure you reserve your seat at the table!
Lisa Bergström, Managing Director, Copperberg
"I received value for money: for ideas on the everyday service hassle, and for future direction. The format was a 50/50 combination of expert speakers and in depth round table discussions, and is an ideal mix for inspiration and practical solutions."
“My team have already recorded several concrete opportunities from this event. Please keep the same format for the next conference!”
“I thought it was a really good event, great format.”
"It's very seldom that you have the chance to get together with a group of people motivated to create opportunities out of the same set of challenges we all appear to be facing. That so many willingly took time out of hectic schedules to participate shows the organisers had hit the mark for this conference."
"I thought the day was really well structured with interesting topics."
"Well organised, very informative, a great forum which for me cultivated innovation."
"A great event which provided a thought provoking format."
"This was a fantastic opportunity to meet with fellow Field Service thought leaders and discuss the key issues affecting us all."
"It was great to have the networking event the evening before as it 'broke the ice' and helped facilitate better discussion during the day of the conference itself."