Combine your Service Culture with a Top-Notch Customer-Centric Leadership
2018 enterprise trends go back to the basics: the focus is on finding the voice of the customer and committing to exceeding customer expectations to increase financial performance.
Better customer experience increases customer satisfaction, reduces operating costs, augments sales and balance service delivery. So why customer experience remains a constant road block for countless of service organisations across the manufacturing world?
The Internet of Things allows a simplified activation of preventive, proactive and efficient service to customer. Device connectivity, Augmented Reality and Artificial Intelligence have transformed the entire service lifecycle into a series of high-precision automatism with limited down-time and strategically engineered reactions and operations.
With digital infrastructures, the concept of X as a service becomes a reality where innovative business models, new revenue streams and flexible operations create boundless of opportunities.
The underlying challenge is for service departments to create a linear strategy that merges customer experience and digital transformation.
The imperative for service directors after experiencing the nascent benefits of strategic change in their process, is to recentered their strategy around customer centricity and ensure that they use relevant technologies to maximise customer expectations.
Field Service UK is a unique platform where new ideas thrive , people connect and business accelerates.
In 2018, we propose to offer a set of realistic tips to attain customer centric leadership.
Lisa Bergström, Managing Director, Copperberg
"I received value for money: for ideas on the everyday service hassle, and for future direction. The format was a 50/50 combination of expert speakers and in depth round table discussions, and is an ideal mix for inspiration and practical solutions."
“My team have already recorded several concrete opportunities from this event. Please keep the same format for the next conference!”
“I thought it was a really good event, great format.”
"It's very seldom that you have the chance to get together with a group of people motivated to create opportunities out of the same set of challenges we all appear to be facing. That so many willingly took time out of hectic schedules to participate shows the organisers had hit the mark for this conference."
"I thought the day was really well structured with interesting topics."
"Well organised, very informative, a great forum which for me cultivated innovation."
"A great event which provided a thought provoking format."
"This was a fantastic opportunity to meet with fellow Field Service thought leaders and discuss the key issues affecting us all."
"It was great to have the networking event the evening before as it 'broke the ice' and helped facilitate better discussion during the day of the conference itself."
Field Service Summit UK is the leading event for field service executives in the United Kingdom Every year, and for the 3rd year running, senior level field service professionals and leading field service solutions providers and consultants meet at the FSS UK to discuss the latest trends and strategies towards service excellence in the manufacturing sector. The topics covered range from step by step approach towards digitalisation of service infrastructure, usage of IoT and big data analytics, servitization, workflow automation, mobile resource management, customer experience improvement, increasing fleet capabilities, agile process transformation, Artificial intelligence, connected field services and talent & skills development for service operators. The Field Service Summit UK is also known as and referred to as the friendly conference for its great networking opportunities between the senior level audience, including 1-to-1 meetings, a gala dinner, a conference app, ice-breakers, and an interactive conference format.