In an age dictated by fierce competition and autonomous consumers with reduced loyalty, getting the mobile solution for your field workers is key to boost efficiency, transform the customer experience and increase operational efficiency.
Our whitepaper outlines the 8 simple features that you should look for when considering investing in a field service mobile app. These features will boost the efficiency of your workforce, while simultaneously empowering them to deliver a better customer experience.
Outsourcing Field Service – An Astea International White Paper
Outsourcing part (or all) of a company’s field service operations is not a new concept; service organizations have frequently turned to third-party providers or independent contractors to help meet seasonal demand or provide coverage in far-flung geographic areas. But the conversation around outsourcing is changing. Instead of simply handing off work that a company can’t perform (or doesn’t want to perform), organizations are approaching the process from a partnership perspective, and searching for partners that can help meet or exceed customer experience expectations.
Why Vodafone for Utilities
We work with retailers, wholesalers and grid networks in the gas, electricity and water sectors, confidently connecting them using fixed-line, mobile, cloud & hosting and IoT services.
We help businesses achieve:
• Better customer engagement
• Better operational agility
• Better connected employees
CLICKSOFTWARE FIELD SERVICE REPORT 2017
“THE ‘UBERIZATION’ OF SERVICE A CONSUMER AND SUPPLIER VIEW”
With the advent of real-time communications and new technologies such as social media, wearables, IoT, augmented reality, and artificial intelligence, there are countless opportunities for businesses to transform customer service.