Partners

SHOW US NOW WHAT YOU’VE GOT!
As the leading tech and business gathering for field service professionals in UK, Field Service Summit is where serious industry players learn, interact, network and partner. We allow a limited number of solution providers to discuss the most business critical issues in order to find new ways to take this industry forward.

Benefits of becoming a Partner:

• Associate Your brand with the #Field Service Summit UK
• Benefit from our targeted marketing coverage through our extensive manufacturing industry database
• Generate new business opportunities with leading manufacturing organizations
• Be a part of business critical conversations that take this industry forward
• Become a Next Generation Field Service Pioneer

We tailor make your individual business to fit your specific business objectives.

For sponsorship and exhibition opportunities please contact:

Tasha Thor-Straten

Senior Account Manager, Copperberg Summits Ltd

Phone: (01702) 416 128

E-mail: tasha.thor-straten (at) copperberg.com

Partner 2018


Syncron Logo_Horiz_2C_RGB

About Syncron

Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-sales service experiences, while driving significant revenue and profit improvements. From industry leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning, cloud-based service parts inventory, price, order and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators. For more information, visit syncron.com

 


eaglemasterAbout Exel Computer Systems plc
Exel Computer Systems plc, a UK software author, has been developing, implementing and supporting business software solutions since 1985. With hundreds of successful implementations and thousands of users around the world.
Exel’s experience and extensive industry knowledge ensure that they are best placed to assist their customers to achieve competitive advantage through the employment of a state-of-the-art business solution. In a constantly changing business environment Exel is a provider that you can trust, and with continual product investment, a company which will be around in the future.

Product:
Eagle Field Service is leading the way in advanced and flexible field service management software. Built using the latest innovative internet technology our solution delivers increased efficiency and customer service for any size of business. Our software can be run either in the cloud or on premise and our advanced mobile applications increase the efficiency of your service engineers.
Exel’s solution incorporates a broad range of business functions including Finance, Business Intelligence, Reporting Tools, Mobile and Touchscreen Applications, Project Management, Document Management, CRM, Workflow and many more.

For more info:
https://www.exel.co.uk/products/eagle-field-service


kirona
About Kirona
Kirona’s Field Service Management solutions enable organisations to increase productivity, customer service, real-time visibility and reporting whilst reducing costs.

Kirona’s suite of IT solutions includes DRS; the leading dynamic resource scheduling tool currently used by over 350 organisations to efficiently plan and dynamically schedule their field based work force.

Kirona’s Job Manager mobile application connects centralised teams with their field-based workforce in real time and Kirona’s InfoSuite provides key performance indicator data, enabling real-time actionable insight.

Kirona’s innovative technology individually delivers significant value to field service organisations and when combined, they deliver a unique advantage.

Kirona are approved G Cloud Crown Commercial Service  Digital Marketplace Suppliers and have been awarded  ISO 20000-1 Information Technology Service Management, ISO 9001 Quality Management and ISO 27001 Information Security Management.

For more info:
http://www.kirona.com/why-kirona/


conceptresourcing
About Concept Resourcing
Concept Resourcing is a specialist recruitment consultancy that connects exceptional people with businesses across technology, engineering and sales. We understand the value of matching the right people with the right company, as such all our consultants are trained to recognise the skills and experience required for a role, as well as identify key personal attributes.

Working as an extension to your business, we can provide highly-skilled permanent and contract individuals or project teams, from entry-level graduate positions to director appointments.

For more info:
http://conceptresourcing.com/disciplines/field-service-engineering


clicksoftware
About ClickSoftware

ClickSoftware is defining field service engagement, empowering the world’s most demanding organizations to optimize the full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices. The result? Do more with less, run your field service business with certainty, and accelerate customer innovation.

Only the Click Optimization Engine offers advanced algorithms and AI technology that transforms field service from the reactive scheduling and managing of tasks to a predictive, highly automated approach that stays one step ahead of customers, field conditions and the competition. Performance metrics and benchmarks allow you to easily operationalize data, and quickly modify the priorities of your field service organization to embrace new business strategies. Together, these capabilities give companies what they need to not only gain important visibility and contain costs, but to engage and delight customers at every step of the service chain.

Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day. The company is the recognized market and technology leader by analyst firms including Gartner, Forrester and IDC. And, Click is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world’s smartest thinking in field service. ClickSoftware. The field service leader.

 


solarvista
About Solarvista
Solarvista is a leading provider of cloud-based field service management software & mobile apps, incorporating ERP, CRM, mobile, scheduling, system integration & web applications. They work on every device type, and are accessible anywhere, anytime, via the cloud. Available as software-as-a-service, in three editions to suit medium to large businesses, your existing systems can be integrated using our innovative system integration products. Established for over 25 years, our products are used by companies of various sizes, in various industry sectors, and in many countries.

For more information: https://www.solarvista.com/


fls

About FLS
FLS would be pleased to discuss your field force planning challenges and provide a demonstration of real-time scheduling with the most accurate and realistic route optimisation based on time of day traffic.

FLS is Europe’s leader in cost and customer service focused appointment booking, scheduling and integrated mobility with nearly 200 customers ranging from 30 to 3,000 field resources.  We offer outstanding references from companies like SKY, British Engineering Services, Selecta, Jungheinrich, Innovation Property, Direct Line Insurance who nowattend customers sooner and saved up to 2 hours driving.

Our flagship product, FLS VISITOUR, features easy integration to your existing systems including integrated SAP and Microsoft Dynamics versions, and offers automated customer communications.


bybox

About ByBox
ByBox codes software, creates technology and builds infrastructure to improve supply chains. We systematically reduce cost and improve service for our customers so that they can compete better.
We established ByBox in 2000. Since then, we have had the privilege of working with so many brilliant customers across a whole range of sectors. From telecoms to smart metering to media to reprographics to Click&Collect. What unifies us with our customers is a combined curiosity to make things better.

That curiosity makes us restless. ByBox is Always Moving, so you don’t have to worry about deliveries going missing, the whereabouts of your stock or finding the technical resource to complete jobs.


servicepowerAbout ServicePower
ServicePower is an integrated field service management solution focused on helping companies deliver an exceptional customer experience at the lowest cost. Trusted by field service organizations around the world such as GE Appliances, ADT, Johnson Controls, John Lewis Partnership, Electrolux, Mitsubishi, LG, BSH and AIG Warranty, ServicePower is the only workforce management solution enabling organizations to efficiently manage both captive and 3rd party service providers. Our digital technology enables improved customer satisfaction, reduces costs and generates new revenue streams. ServicePower also offers a fully managed network of 3rd party service providers to enable rapid and on-demand servicing at peak times and in hard-to-reach locations across North America and Europe.

News about ServicePower can be found here: www.servicepower.com/blog/topic/press-releases

To learn more visit: www.servicepower.com


honeywellAbout Honeywell
Movilizer is Honeywell’s cloud-based enterprise mobility platform that connects any back-end system on one hand with every employee, machine or external stakeholder on the other. We offer standard and bespoke mobile solutions for Field Services to enable increased customer satisfaction, reduced service costs and higher service revenues. Key benefits include an accelerated responsiveness for technicians, efficient scheduling, more first-time fixes, faster work order completion and easy sub-contractor integration. Our mobile apps work anytime and on any mobile device, even when offline. Movilizer is fully integrated into SAP, but can also connect to other ERPs, such as salesforce.com and IBM Maximo.

To learn more visit: https://movilizer.com/sappmcs


ifs_mplsystems

About IFS-mplsystems
IFS-mplsystems develop and deliver field service management and customer engagement software for businesses around the world who manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognised leader and the most recommended supplier in our sector. From real-time dynamic scheduling, advanced service and contract management, to parts and returns and repair, IFS-mplsystems can manage your complete end to end service life-cycle. With Customer Engagement a priority for service organisations, IFS-mplsystems’ pioneering Omni-Channel Contact Centre and AI enabled Self-Service options can help transform not only the efficiency of your operations but also customer satisfactions, upsell and customer loyalty.

To learn more visit: http://www.ifsworld.com/uk/industries/service/

 


salesforce

About Service Cloud
Built on Service Cloud, the world’s #1 customer service platform, Field Service Lightning enables companies to deliver mobile, intelligent customer service from call center to the field.Harnessing signals from connected devices and customer data from Salesforce’s Customer Success Platform, Field Service Lightning is a modern approach to field service that is built for mobile and the Internet of Things (IoT). Companies can now unite customers, connected devices, agents, dispatchers, and employees in the field with one powerful service platform to deliver a seamless customer experience from phone to field.
  • Connect your entire service workforce: Agents, dispatchers and mobile employees in the field are on a single, centralized platform, bringing a new level of transparency and efficiency to customer service.
  • Intelligently schedule and dispatch work: Scheduling is automated based on skills, availability, and location to optimize on-site service, enabling dispatchers to focus on the real-time view of service operations and adjust resources accordingly.
  • Track and manage jobs in real-time: Service employees can update work orders, issue change requests and adjust job status, anytime, anywhere and on any device.

Salesforce Service Cloud is the world’s #1 customer service and support app, providing a 360-degree view of your customer – all in one place – and a unified agent experience that empowers faster, smarter more personalized customer service.

Founded in 1999, Salesforce is the Customer Success Platform and world’s #1 CRM company. The Customer Success Platform unifies six groundbreaking cloud services—Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Analytics Cloud and Salesforce1 Platform—that empower companies to connect with their customers in a whole new way.

To learn more visit: http://www.salesforce.com/fieldservicelightning


ebecsdxcAbout eBECS
Microsoft Dynamics 365 takes a new approach to business applications. It unifies Microsoft’s CRM and ERP cloud solutions into one cloud service with new purpose-built business applications so that you can deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

eBECS have an enviable track record of delivering Dynamics based solutions which deliver meaningful change and ROI to our customers. This is evidenced by the receipt of multiple awards for our work including winning Microsoft Dynamics Services Partner of the Year six times in the last eight years.

For more info: https://www.ebecs.com/


telogis

 

 

 


cognitoiqAbout Cognito iQ
Field Service Performance Analytics & Mobile Workforce Solutions
Quite simply, we develop the most advanced mobile workforce solutions and operational performance analytics in the world. That’s why, the biggest names in Field Service rely on Cognito iQ to maximise their operational performance. Our unique Operational Performance Analytics is turning heads in the world of Field Service both in the UK and the US. Our real-time analytics solution is enabling Service Managers across every industry maximise the performance of their field operation, boost customer service and motivate their teams and engineers.
If you have more than 100 engineers in the field performing a minimum of 4 tasks per shift then we can help you drive significant ROI.
In fact, we guarantee it.

For more information: http://www.cognitoiq.com/


astea

About Astea International
Astea International is a global leader in field service and mobile workforce management, including all the cornerstones of full service lifecycle management: customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea technology helps the world’s best service-driven companies generate higher profit while properly balancing customer satisfaction and service levels through proactive communication that creates a seamless, consistent and highly personalized experience at every customer relationship touch point. Astea’s solutions unify processes, people, parts, and information to focus the entire organization on the creation of sustainable value in highly competitive, global markets.

For more info: www.astea.com Service Smart. Enterprise Proven.


sightcallFor more information: http://www.sightcall.com/