Field Service Excellence. Delivered

Field Service Summit UK 2017 is a lively gathering of the UK’s field service directors, global thought leaders, and world-class solutions providers – brought together to debate, inspire and connect with one another as they plan for the future shape of service delivery.

  • 120 field service professionals from the UK’s leading field service organisations in manufacturing, utilities, medical devices and IT services
  • Energised ‘Idea Blitz’ discussions involving all conference participants simultaneously
  • 3 dedicated conference zones – Transformation, Workforce Support and Customer Experience
  • Sponsor a succession of small-group 30-minute meetings with meeting participants
  • Themed roundtables focus on the topics that matter most to field service leaders, guaranteeing access to decision-makers

The environment created at Field Service Summit is a unique catalyst for creating new business – and driving the agenda of field service and operations directors in the UK.

For sponsorship and exhibition opportunities please contact:

Tasha Thor-Straten

Senior Account Manager, Copperberg Summits Ltd

Phone: (01702) 416 128

E-mail: tasha.thor-straten (at)

About IFS
IFS Enterprise Service Management is full service lifecycle management software for any type of service business, wherever service is delivered in the field, in a plant, in a depot environment, on linear or other capital assets, or anywhere else. These unique service solutions reduce operational costs, increase field productivity and maximise asset uptime.
IFS is a leading provider of enterprise software applications specialising in three core areas; enterprise resource planning (ERP), enterprise asset management (EAM), and enterprise service management (ESM). IFS’s 2,800 employees support 1 million users worldwide from its network of local offices and growing ecosystem of partners.

Visit IFS’s website for further information:


About Service Cloud
Built on Service Cloud, the world’s #1 customer service platform, Field Service Lightning enables companies to deliver mobile, intelligent customer service from call center to the field.Harnessing signals from connected devices and customer data from Salesforce’s Customer Success Platform, Field Service Lightning is a modern approach to field service that is built for mobile and the Internet of Things (IoT). Companies can now unite customers, connected devices, agents, dispatchers, and employees in the field with one powerful service platform to deliver a seamless customer experience from phone to field.
  • Connect your entire service workforce: Agents, dispatchers and mobile employees in the field are on a single, centralized platform, bringing a new level of transparency and efficiency to customer service.
  • Intelligently schedule and dispatch work: Scheduling is automated based on skills, availability, and location to optimize on-site service, enabling dispatchers to focus on the real-time view of service operations and adjust resources accordingly.
  • Track and manage jobs in real-time: Service employees can update work orders, issue change requests and adjust job status, anytime, anywhere and on any device.

Salesforce Service Cloud is the world’s #1 customer service and support app, providing a 360-degree view of your customer – all in one place – and a unified agent experience that empowers faster, smarter more personalized customer service.

Founded in 1999, Salesforce is the Customer Success Platform and world’s #1 CRM company. The Customer Success Platform unifies six groundbreaking cloud services—Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Analytics Cloud and Salesforce1 Platform—that empower companies to connect with their customers in a whole new way.

To learn more visit:

About BT

BT is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries.

We operate globally and deliver locally, with 17,000 Global Services experts serving multinational organisations.

We understand the operational and regulatory pressures under which organisations with large workforces operate, and leading enterprises look to us to transform the efficiency of their field service operations.

Our portfolio strategy, the Cloud of Clouds, is a powerful combination of cloud services, IT integration skills, global network and professional security expertise. It allows you to connect easily and securely to the applications and data you need, regardless of where they’re hosted and where you’re based.

Together, we’re transforming how we live in a digital world.

Trimble PULSE Logo
About Trimble
Trimble Field Service Management (FSM) offers end-to-end service management solutions that enable the delivery of field service excellence. Its solution suite, Trimble PULSE™, is cloud-based and modular and enables businesses performing mission-critical field service to transform the effectiveness of their work, workers and assets in the field. From service portals with advanced scheduling and optimisation tools to customisable mobile applications and workflows, Trimble PULSE allows businesses to streamline efficiencies from the back office to the technicians. Businesses can choose from an extensible and flexible portfolio of capabilities that manage, schedule, mobilise and monitor their workforce.

For more information, visit:

vodafoneAbout Vodafone UK
Vodafone UK is one of the UK’s leading total communications providers. We partner with businesses of all sizes – from small and mid-sized business to the largest enterprises and public sector organisations – to provide trusted services that get businesses up and running faster, allow people to work from almost anywhere and colleagues and customers to connect quickly. Our solutions for mobility, cloud, M2M/ Internet of Things and networking keep UK businesses confidently connected and ready for business today and in the future. To provide the best possible support for our small, mid-sized and large customers, Vodafone UK recently regionalised its organisational structure, allowing us to be even closer to our customers and increase our local business support.


About mplsystems
mplsystems are an award winning provider of field service encompassing everything from workforce scheduling, route optimisation, CRM, contact centre and intelligent self-service technology to parts and stock management and mobile apps for field based technicians. Trusted by many of Europe’s top field service organisations to transform customer experience, our service management solution was positioned in Gartner’s latest Magic Quadrant for Customer Engagement. Offering both cloud and premise options we specialise in configuring end to end solutions around an individual organisations requirements. Our pioneering scheduling & dispatch enables responsive optimisation of field technicians and predictive maintenance using IoT and other real-time feeds.

For more info:

About Kirona
Founded in 2003, Kirona has grown to be recognised as the leader in enterprise mobility solutions, enabling organisations with field based workers from diverse sectors such as retail, utilities, housing and public sector organisations to increase productivity, reduce costs and improve customer service through their dynamic resource scheduling software and mobile workforce applications.

Kirona’s market-leading position has been earned through expertise, service excellence, innovation and a culture of continual improvement.

For more info:

About Concept Resourcing
Concept Resourcing is one of the UK’s leading suppliers of Field Service Engineers. Last year, we placed more than 1,500 permanent and contract engineers into a wide range of organisations, UK wide.

Established in 2000 and now celebrating 16 years of success, Concept Resourcing is one of the UK’s fastest growing independent recruitment consultancies.

As the preferred staffing partner to a broad and prestigious portfolio of clients in both the public and private sectors, we’ve been successfully placing project teams and field service staff into businesses and building long-standing relationships with both candidates and clients.

For more info:

About ClickSoftware

ClickSoftware is defining field service engagement, empowering the world’s most demanding organizations to optimize the full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices. The result? Do more with less, run your field service business with certainty, and accelerate customer innovation.

Only the Click Optimization Engine offers advanced algorithms and AI technology that transforms field service from the reactive scheduling and managing of tasks to a predictive, highly automated approach that stays one step ahead of customers, field conditions and the competition. Performance metrics and benchmarks allow you to easily operationalize data, and quickly modify the priorities of your field service organization to embrace new business strategies. Together, these capabilities give companies what they need to not only gain important visibility and contain costs, but to engage and delight customers at every step of the service chain.

Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day. The company is the recognized market and technology leader by analyst firms including Gartner, Forrester and IDC. And, Click is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world’s smartest thinking in field service. ClickSoftware. The field service leader.


About Solarvista
Solarvista is a leading provider of cloud-based field service management software & mobile apps, incorporating ERP, CRM, mobile, scheduling, system integration & web applications. They work on every device type, and are accessible anywhere, anytime, via the cloud. Available as software-as-a-service, in five editions to suit all business sizes, your existing systems can be integrated using our innovative system integration products. Established for over 20 years, our products are used by companies of various sizes, in various industry sectors, and in many countries.


About Astea International
Astea Internationalis a global provider of end-to-end service management software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Whether on-premise or in the cloud, Astea delivers powerful field service management solutions that fit your distinct requirements and address the complete service lifecycle. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.


About Hitachi Solutions
Hitachi Solutions works with organisations that have a desire to significantly improve their field service operations. We do this by designing, building, deploying and supporting business applications using Microsoft Dynamics 365 and our field service expertise and solutions. Our field service customers gain by –

  • Optimised scheduling means more appointments and less mileage in a day
  • Making your mobile workforce more productive by equipping them in native mobile apps for iOS, Android, and Windows
  • Moving from a traditional break-fix repair model to a more profitable, never-fail service model with built-in data collection, analysis, and alerts.

At Field Service Summit 2017 we welcome the opportunity to discuss how we have helped our customers to achieve improvements in their field service operations, and also explore the power of social media in your field service endeavours.



About Field Service Capabilities for Microsoft Dynamics CRM

Field service capabilities for Microsoft Dynamics CRM delivers intelligent, world class field service, including scheduling, mobile and resource optimization while maximizing efficiency and minimizing costs. We help companies move from a costly break-fix model to a proactive and predictive service model. With the inclusion of Internet of Things (IoT) and machine learning capabilities, we are helping companies prepare for the service economy.

  • Customer First – Increase brand loyalty and advocacy by providing standardized processes, reducing time to site and increasing customer visibility.
  • Connected Interactions – Provide your employees and technicians with seamless information, no matter where they are or what device used.
  • Empower Organizations – Give choice and flexibility to your customers by providing a reliable, scalable solution with integration options in an adaptive service environment.

Microsoft is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organization on the planet to achieve more.



About eBECS
eBECS is a specialist in total Microsoft Business Solutions, designing and delivering Lean and agile solutions globally for customers in Manufacturing, Distribution, Retail, Services, Not-for-profit and other related sectors.Tailored to industry and business needs, eBECS’ award-winning solutions cover Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Mobile, Field Service, Data Analytics, Business Intelligence (BI), the Internet of Things (IoT), and Cloud and Managed Services. eBECS’ solutions draw on the full Microsoft Business stack, including Microsoft Dynamics AX, NAV and CRM, Microsoft Dynamics 365 and Microsoft’s intelligent business cloud.

syncronAbout Syncron

Syncron is the only aftermarket service provider that exclusively focuses on service parts inventory management and pricing for the world’s leading manufacturers. The company’s award-winning SaaS solutions enable companies around the world to transform their aftermarket service operations by dramatically increasing profitability, cash flow and customer loyalty. Syncron’s global customer base includes a variety of market-leading companies across diverse industries. The company is privately held, with its headquarters in Stockholm and additional offices throughout Europe, the U.S. and Asia. For more information, visit


About ServiceMax
ServiceMax, a GE Digital company, is a leading industry provider of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector. ServiceMax goes to every length — from joining technicians on service calls to publishing the industry’s leading online publication — to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer.


About FLS
FLS would be pleased to discuss your field force planning challenges and provide a demonstration of real-time scheduling with the most accurate and realistic route optimisation based on time of day traffic.

FLS is Europe’s leader in cost and customer service focused appointment booking, scheduling and integrated mobility with nearly 200 customers ranging from 30 to 3,000 field resources.  We offer outstanding references from companies like SKY, British Engineering Services, Selecta, Jungheinrich, Innovation Property, Direct Line Insurance who nowattend customers sooner and saved up to 2 hours driving.

Our flagship product, FLS VISITOUR, features easy integration to your existing systems including integrated SAP and Microsoft Dynamics versions, and offers automated customer communications.

cognitoiqAbout CognitoiQ
CognitoiQ offers a cloud-based platform which enables service organisations to plan, execute and monitor field performance.   We develop the latest in mobile workforce technology including the UK’s leading mobility solution and the latest in field force analytics. We are proud to work with the biggest names in the industry, partnering with forward-thinking service businesses to improve productivity, transform customer service and drive employee engagement in the field.



About ByBox
ByBox codes software, creates technology and builds infrastructure to improve supply chains. We systematically reduce cost and improve service for our customers so that they can compete better.
We established ByBox in 2000. Since then, we have had the privilege of working with so many brilliant customers across a whole range of sectors. From telecoms to smart metering to media to reprographics to Click&Collect. What unifies us with our customers is a combined curiosity to make things better.

That curiosity makes us restless. ByBox is Always Moving, so you don’t have to worry about deliveries going missing, the whereabouts of your stock or finding the technical resource to complete jobs.


About Movilizer – The Cloud for Field Operations
Honeywell Movilizer interconnects your back-end systems to your internal and external service technicians, dispatchers, supervisors and service managers, your customers and even to your tools and equipment in one single mobile application platform.
We offer a customer-centric service cloud that orchestrates the complete service process for increased customer satisfaction:

• Where technicians always have access to any equipment information – offline, anytime and from anywhere
• Where customers can always keep track of the status of their equipment, create tickets, request help and manuals or give feedback
• Where M2M data is aggregated and orchestrated with business actionable data, to successfully bring IoT into your business
• In which a simple and easy to use planning board that allows technicians to be dispatched, with the right skillset to the task

In 2016 Honeywell acquired Movilizer as integral node for its global enterprise strategy of offering ‘connected industry’ solutions in the age of the Internet of Things.

Movilizer is a cloud-based enterprise mobility platform that offers out-of-the-box mobile apps for mission-critical processes in the areas of Service & Maintenance, Sales & Distribution, Track & Trace and Industrial IoT. The holistic approach enables process optimization, cloud collaboration and a powerful leap towards digital transformation.