Aly Pinder Jr, Senior Research Analyst, Aberdeen Group
Aly Pinder explores how service and manufacturing executives use technology and implement best practices to improve post-sales service processes. His coverage areas within the service space primarily include Field Service and Mobility, and Service Parts Logistics, on which he has written or co-authored over 60 research reports and benchmarked 4000+ service executives in more than six years with Aberdeen.
“A challenge which has bubbled to the surface over the past couple of years is the need to enhance the customer experience through field service interactions. Technicians not only find themselves responsible for fixing downed equipment, they also have to have the tools, skills, knowledge, and expertise to deliver value to customers as the brand advocates for the business.”