Chris Peplow, Chris Peplow, Concept Resourcing
Chris is responsible for the Field Service division at Concept Resourcing and manages a team of more than 20 experienced consultants that specialise in sourcing Field Service Engineers. His team supplies in excess of 500 field service engineers across multiple sectors each year to manufacturers, resellers and leading businesses with a remote field force throughout the UK. Chris works closely with his clients, offering consultative support and advice on how to strengthen their service departments.I have seen first hand the impact poor service can have on a business. With this in mind, it is becoming increasingly important for organisations across the UK to have skilled, qualified but more importantly, customer-driven individuals servicing their customer base. For any service driven organisation the customer experience will always be key, and with this in mind the standard of your field representatives should be high on the agenda.