Professor Andy Neely, Head of Cambridge University’s Institute for Manufacturing & Founding Director of the Cambridge Service Alliance
Professor Andy Neely is Head of Cambridge University’s Institute for Manufacturing and Founding Director of the Cambridge Service Alliance, an industrial consortium involving the University of Cambridge and BAE Systems, Caterpillar, IBM, Pearson and Zoetis. His research, teaching and consulting interests span manufacturing and service innovation, as well strategy and performance. Much of his research has focused on practical questions, such as how do manufacturing firms innovate their business models to provide services and solutions for their customers.
“Field Service is undergoing a revolution. New technologies encompassing new sensors and sources of data mean that firms are able to offer ever greater and more sophisticated services and solutions to their customers. Original equipment manufacturers in all sectors seem to be waking up to the challenges and opportunities of field service not just for their products, but also for their competitors. This, coupled with developments in big data analytics and the internet of things, make field service a fascinating place to work today.”