Who should attend the 4th
Annual Field Service Forum?
If you are involved in service lifecycle management, you may have just won the IoT/digitalization roll-out challenge and your most important test now is to learn how to put your customer at the core of your service strategy.
You may have started with working on your service team and thought that you could then implement key customer-relation-ship-management guidelines to stick to.
You must have tried to transform your field technicians into soft-skilled brand ambassadors in order to capitalize on their status as first and sometimes single point-of-contact (front line) with the customers.
At this 4th Annual Field Service Summit, Field Service Executives will be taught how to design a memorable service experience that transforms serial drifters – as in customers who jump from one field service provider to another – into long-term reliable partners.
• Field Service
• Aftersales / Aftermarket
• Customer Service
• Operations / Customer Operations
• Service & Support
• Sales & Marketing
• Aerospace, Defence
• Water & Utilities
• Power Engines & Electric Transmission
• Marine, Oil & Gas
• Telecom & Utilities
• Transportation Equipment
• Chemical and Allied Material
• Electronic and Electrical Equipment
• Metal & Fabricated Metal
• Stone, Clay, Glass, and Concrete Products