Bill Pollock is President of Strategies for Growth, a research analyst and consulting firm based in Pennsylvania USA. In 2015-17, Bill was named “One of the Twenty Most Influential People in Field Service” by Field Service News (UK); One of the “Top 10 People Every Field Service Pro Should Follow” by Field Service Digital; one of Capterra’s “20 Excellent Field Service Twitter Accounts”; and one of Coresystems’ “Top 10 Field Service Influencers to Follow”. He writes monthly features for Field Service News, Field Service Digital and Field Technologies. Bill’s blog site, ­www.PollockOnService.com, has been visited by more than 45,000 professionals in the global services market.