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Steve Murphy

Steve Murphy
  • Head of operations APT Skidata Limited

Having worked in the service delivery sector for 20 years, covering different departments including, field service engineering, field service management, project management, operations management and call centre management, I have grown an understanding about how each department can complement each other.  How delivering excellent customer service does provide a magnet for customer retention and in turn ensure that revenues for service and installation can grow.

Meeting the need of customers in 2019 is more challenging than ever before, being flexible, responsive and transparent are the future of growing a successful service organisation.

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